Voxfor Privacy Policy
1. Who We Are
Voxfor (“Voxfor“, “we“, “our“) provides Lifetime Hosting, VPS, Dedicated Game Servers and Managed WooCommerce hosting solutions. We are committed to protecting the privacy of visitors to voxfor.com and customers who purchase or use any of our services (collectively, “Users“). We are committed to protecting the privacy of visitors to voxfor.com and customers who purchase or use any of our services (collectively, “Users“).
2. Purpose of This Policy
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what choices and rights you have. It applies to:
- Visitors to our websites and customer portal
- Prospective customers who interact with our sales & marketing material
- Current customers (including account owners and authorised contacts)
2.1 Our Privacy Principles
We approach privacy with a user‑first mindset. This means:
- Respect & Transparency – clear explanations in plain language.
- Data Minimisation – we only request what is strictly necessary.
- No Dark Patterns – we do not use design tricks to coerce consent.
- Easy Opt‑Out – you may change marketing and cookie preferences at any time, without penalty.
- Security by Design – privacy and security are embedded into every new feature from day one.
3. The Data We Collect
Category | Examples | Purpose & Legal Basis* |
Account Data | Name, company, e‑mail address, phone, physical address | Contract performance (Art. 6‑1‑b GDPR) |
Billing & Payment | VAT/Tax ID, PayPal e‑mail & transaction ID, payment tokens, last 4 digits of card | Contract performance; legal obligation |
Server & Usage Logs | IP addresses, timestamps, resource utilisation, crash dumps | Legitimate interest in securing & improving the service (Art. 6‑1‑f) |
Support Data | Ticket content, chat transcripts, call recordings | Contract performance; legitimate interest |
Marketing Data | Newsletter preferences, click‑through rates | Consent (Art. 6‑1‑a) |
Cookies & Analytics | Session cookies, Google Analytics pseudonymous IDs | Legitimate interest / consent, depending on jurisdiction |
* The legal bases listed refer to the EU GDPR; analogous grounds apply under UK GDPR and the California CCPA.
4. How We Use Your Data
- Provision of Services – to set up and maintain servers, domains and related products.
- Account Management & Billing – to process payments, send invoices and renewal reminders.
- Security – to detect, prevent and mitigate fraud, spam, DDoS and other malicious activity.
- Support – to answer tickets, troubleshoot issues and notify you of incidents.
- Improvement & Analytics – to understand performance, plan capacity and enhance features.
- Legal Compliance – to meet tax, accounting and law‑enforcement requests.
5. Cookies & Tracking Technologies
We use strictly necessary cookies for login sessions, fraud prevention and to remember your privacy choices.
Analytics or marketing cookies are set only after explicit, informed consent via our Cookie Banner. We will never deploy third‑party advertising pixels without your opt‑in.
You can update preferences or revoke consent at any time in your client area.
6. Data Sharing & Sub‑Processors
We never sell personal data. We share it only with:
- Infrastructure partners (e.g., data‑centre providers, CDN, DDoS mitigation) needed to deliver the service.
- Payment processors (PayPal, Stripe) to complete transactions.
- Customer‑support chat provider (Tawk.to) that powers our on‑site live‑chat widget.
- Authorized resellers or support partners you engage.
- Public authorities when required by law or court order.
7. International Transfers
Data may be stored in Israel, the EU or the United States, depending on the chosen data‑centre region. Where data is transferred cross‑border, we rely on:
- Standard Contractual Clauses (SCCs) adopted by the European Commission;
- The EU‑U.S. Data Privacy Framework for transfers to certified U.S. providers;
- Adequacy decisions or other recognised safeguards.
8. Retention
Data Type | Standard Retention | Deletion Method |
Account records | Active + 7 years (tax/accounting) | Secure deletion & archive purge |
Server backups | 7 days rolling (unless customised) | Automated overwrite |
Logs | 90 days (security); 12 months (billing) | Aggregation & anonymisation |
Marketing consents | Until withdrawal | Immediate purge on request |
9. Your Privacy Rights
Depending on your locale, you may be entitled to:
- Access – receive a copy of your personal data.
- Rectification – correct inaccurate data.
- Deletion – request erasure (“right to be forgotten”).
- Restriction – limit processing while a complaint is investigated.
- Portability – obtain data in a structured, machine‑readable format.
- Objection / Opt‑Out – object to direct marketing or certain processing.
Requests can be submitted via [email protected] or by ticket from the client area. We respond within 30 days.
10. Security Measures
We employ multilayer security similar to leading cloud providers:
- Encrypted data‑at‑rest (AES‑256) and TLS 1.3 in transit
- Network‑level DDoS mitigation and WAF
- Hardware & software firewalls, MFA for staff access
- 24×7 monitoring, anomaly detection and regular penetration testing
11. Age Considerations
Our Knowledge Base, tutorials and public blog posts are suitable for all audiences. Anyone may read and learn from them without age restriction.
To purchase or manage paid hosting services, you must have the legal capacity to enter into a binding contract (typically 18 years or older, or the age of majority in your jurisdiction).
12. Changes to This Policy
We may amend this Privacy Policy to reflect legal, technical or business developments. Material changes will be announced by e‑mail and posted on this page at least 15 days before they take effect.
13. Contact Us
If you have questions or concerns about privacy, contact us at:
- E‑mail: [email protected]
